Experienced Full Stack Customer Care Representative – Weight Loss Clinical Care
At arenaflex, we're on a mission to revolutionize the way people approach their health and wellness. As a leading provider of innovative weight loss solutions, we're seeking dynamic and compassionate individuals to join our team as On-Site Customer Care Representatives. If you're passionate about delivering exceptional customer service and making a real difference in people's lives, we want to hear from you!
About arenaflex
arenaflex is a cutting-edge healthcare company dedicated to empowering individuals to achieve their weight loss goals. Our team is comprised of passionate professionals who share a common vision: to provide personalized, patient-centric care that sets us apart from the rest. With a focus on clinical excellence and customer satisfaction, we're committed to helping our clients achieve lasting results.
Why Join arenaflex?
* Meaningful Work: Make a real difference in people's lives by helping them on their weight loss journey.
- Attractive Benefits: Enjoy competitive compensation and comprehensive benefits packages.
- Dynamic Environment: Thrive in a fast-paced, high-volume call center environment where every day brings new challenges and opportunities.
- Career Growth: We're committed to your professional development and offer opportunities for advancement within the company.
- Supportive Team: Join a collaborative and supportive team dedicated to your success.
Responsibilities
As an On-Site Customer Care Representative, you'll be at the forefront of our mission to provide exceptional service to our valued customers. Your key responsibilities will include:
- Responding to incoming calls and messages in a timely manner throughout your shift
- Following all communication procedures, policies, and guidelines during every customer interaction
- Providing real-time scheduling support by booking patient appointments
- Logging all inquiries and managing the Call Inquiry Log/CRM platform
- Handling customer complaints respectfully and professionally; routing to the appropriate department
- Identifying customer questions, complaints, concerns, and overall needs
- Assisting with other assigned administrative duties as needed
- Exhibiting a high level of professionalism, including appropriate business attire and the ability to maintain proper etiquette in all communications and interactions
Qualifications
To succeed in this role, you'll need:
- At least one year of experience with high-volume calls in a call center setting
- Prior CRM or EHR software experience, with at least one year of experience
- Strong interpersonal skills, professionalism, and the ability to maintain proper etiquette
- Ability to pass a routine background check
- Excellent customer service skills with a great attitude and professional demeanor
- Excellent attention to detail, with strong verbal and written communication skills
- Ability to multi-task and consistently meet multiple deadlines
- Ability to use good judgment and work with minimal supervision
- High School Diploma or GED required
Benefits
As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:
- Health, Dental, and Vision insurance
- Short- and Long-Term disability insurance
- A $50,000 life insurance policy
- 401K plan with match up to 5%
- Paid time off with yearly increases
- Closed the 6 major holidays
- Tuition reimbursement after 6 months of full-time employment
- Employee discount on all our services offered for you and a plus one
Location and Hours
Our office is conveniently located in Northwest Houston, just 5 miles north of the Willowbrook Mall, near Vintage Park. We're open Monday through Thursday from 3 PM to 11 PM and Saturday from 7 AM to 3 PM.
How to Apply
If you're ready to take the next step in your career and join a dynamic team dedicated to making a difference, we want to hear from you! Apply now to become an On-Site Customer Care Representative at arenaflex and start making a real difference in people's lives. Apply Job! Apply to this Job Apply for this job