Claims Associate II
Zurich North America is hiring a Claims Associate II to join their Workers’ Compensation Claims Team. This role involves managing a caseload of workers compensation claims and building partnerships with customers and brokers while emphasizing service excellence and work-life balance. The position offers flexibility through a hybrid work model, allowing employees to work in preferred locations while maintaining necessary in-office attendance when required.
Responsibilities
- Manage workers compensation claims caseload that consists of low to moderate exposure
- Interpret, investigate and evaluate policies and coverage issues
- Learn claims handling and best practices
- Build partnerships with customers and brokers
- May be aligned to specific accounts
Skills
- Bachelor's Degree and no prior experience required in the Claims area
- High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area
- Zurich Certified Insurance Apprentice including an Associate Degree and no prior experience required in the Claims area
- Must obtain and maintain required adjuster license(s)
- Experience with Microsoft Office
- Insurance industry, medical terminology, or medical billing knowledge
- Analytical and organizational skills
- Ability to multi-task
- Strong communication skills
- Adapt to a changing environment
Benefits
- Short-term incentive bonus eligibility set at 5%
- Competitive pay and comprehensive benefits for employees and their families
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