Part Time - Transportation Customer Service Representative - arenaflex
At arenaflex, we're committed to providing exceptional customer service to our students, faculty, and staff. As a part-time Transportation Customer Service Representative, you'll play a vital role in ensuring the smooth operation of our parking services on campus. If you're passionate about delivering top-notch customer experiences and working in a dynamic environment, we want to hear from you!
About arenaflex
arenaflex is a world-renowned institution with a rich history of academic excellence and community engagement. Our 24 campuses are home to over 100,000 students and 40,000 faculty and staff, who share a common goal of making a positive impact on the world. As a part of our team, you'll be part of a community that values integrity, respect, responsibility, discovery, excellence, and community.
Job Summary
We're seeking part-time Customer Service Representatives to join our Transportation Services team. As a key member of our team, you'll be responsible for providing exceptional customer service to our students, faculty, and staff. Your duties will include:
- Assisting with event operations, including sales, controlling access, and assisting during student arrival and departure
- Helping customers in campus parking decks with payments at pay-on-foot machines or at the entrances and exits
- Answering intercom calls from campus parking decks
- Responding to customer emails and phone calls with the assistance of full-time staff
Key Responsibilities
* Provide exceptional customer service to students, faculty, and staff
- Assist with event operations, including sales, controlling access, and assisting during student arrival and departure
- Help customers in campus parking decks with payments at pay-on-foot machines or at the entrances and exits
- Answer intercom calls from campus parking decks
- Respond to customer emails and phone calls with the assistance of full-time staff
- Work flexible hours, including evenings and weekends, with opportunities for daytime hours
- Collaborate with full-time staff to ensure seamless customer service
Essential Qualifications
* High school diploma or equivalent required
- Basic office skills and customer service experience preferred
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Availability to work flexible hours, including evenings and weekends
Preferred Qualifications
* Previous experience in customer service or a related field
- Knowledge of parking operations and customer service principles
- Ability to work in a dynamic environment with multiple priorities
- Strong problem-solving and conflict resolution skills
- Familiarity with arenaflex's campus and parking services
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving and conflict resolution skills
- Ability to work independently and as part of a team
- Familiarity with arenaflex's campus and parking services
- Basic office skills, including data entry and record-keeping
Career Growth Opportunities and Learning Benefits
* Opportunities for professional growth and development in a dynamic environment
- Collaborative and supportive team environment
- Access to training and development programs to enhance your skills and knowledge
- Flexible scheduling to accommodate your needs and goals
Work Environment and Company Culture
* Work in a dynamic and fast-paced environment with a team of dedicated professionals
- Collaborate with full-time staff to ensure seamless customer service
- Opportunities to work with a diverse group of students, faculty, and staff
- Arenaflex is committed to providing a safe and inclusive work environment
Compensation, Perks, and Benefits
* Starting pay of $14 per hour, with raises up to $16 for supervisory positions
- Flexible scheduling to accommodate your needs and goals
- Opportunities for professional growth and development in a dynamic environment
- Collaborative and supportive team environment
- Access to training and development programs to enhance your skills and knowledge
Background Checks and Clearances
* Employment with arenaflex will require successful completion of background check(s) in accordance with University policies
EEO Statement
arenaflex is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
How to Apply
If you're passionate about delivering exceptional customer service and working in a dynamic environment, we want to hear from you! Apply now to join our team as a part-time Transportation Customer Service Representative. Apply for this job