[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. CVS Health is committed to building a world of health around every individual, and they are seeking a compassionate Customer Service Representative to care for their customers. In this role, you will assist members of benefit plans and healthcare providers by resolving inquiries, educating them about their benefits, and ensuring customer satisfaction through respectful interactions.

Responsibilities

• Actively listen and be an advocate for customers, understand their needs and provide guidance and support
• Resolve customer inquiries and issues efficiently while documenting all interactions
• Educate customers about available resources and assist them in navigating their options
• Anticipate customer needs and provide proactive solutions to enhance satisfaction
• Collaborate with team members and other departments to address service issues and improve outcomes
• Document all customer correspondence and maintain confidential records of patient information
• Follow policies, procedures, and the CVS/Aetna Code of Conduct

Skills

• 6+ months of customer service experience
• Basic computer skills
• Must live in Arizona, Colorado, Montana, New Mexico, Utah, Wyoming, Idaho, Oregon, Washington, or Nevada
• High-speed internet access with adherence to workplace model and potential telework agreements
• Willingness to work specific hours, with flexibility
• 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
• 1+ years of claims, provider, dental, medical or other related healthcare experience
• Microsoft office experience preferred

Benefits

• $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months.
• A supportive and inclusive culture that will allow for continuous learning and growth.
• Ongoing coaching and mentoring support.
• Equipment and resources needed to complete assigned work.
• Medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

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