[Remote] Traveling Service Operations Support Manager

Note: The job is a remote job and is open to candidates in USA. AIR Communities is one of the country's largest owners and operators of apartment communities, managing high-quality properties in most major markets. They are seeking a Traveling Service Operations Support Manager who will provide coverage and support to communities with vacant Service and Maintenance Manager positions, as well as managerial support during essential hardships.

Responsibilities

• May serve as the acting Service Manager wherever/ whenever assigned and provide the standard operational support required of AIR’s Service Managers
• May provide regional oversight of all aspects of Property Maintenance Management of multiple communities as assigned including service requests, management, turn process, preventative maintenance, training and supervision of staff
• Provide support to the Regional Offices in supporting the operations for properties assigned
• Assist Property Managers, Service Managers, Regional Property Managers, Area Service Managers, Directors of Service & Quality and Directors of Operations in the completion of action plans required as the result of an audit

Skills

• Expectation and ability to travel at least 75% of the time with easy access to large Airport
• Strong preference be located within one of AIR's main markets: DC Metro, Miami Metro, Boston area, or Philadelphia area
• At least 5 years of experience in Multifamily Service Operations Management
• At least 2 years of experience in direct Service Management role
• Proven track record in managing large properties, be a motivator, a good communicator, and a hands-on manager
• Must possess strong team building, coaching and training skills, multiple site supervision experience and excellent customer service background, a strong financial results orientation and a demonstrated ability to enhance value at the community level

Benefits

• Paid time off including vacation, sick time, and 11 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 50% rent discount available at any AIR Community (a rental application is required, and certain exclusions apply).
• 401(k) plan with employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

Company Overview