[Remote] Provisioning Analyst

Note: The job is a remote job and is open to candidates in USA. National Debt Relief is seeking an IT Provisioning Analyst to join the Information Technology team. The primary role involves account creation, user audits, and maintaining user account environments for all NDR organizations and outsource partners. This position requires collaboration with various teams to assist with user and systems audits, and it serves as an escalation point for user lockouts or account disabling.

Responsibilities

• Create and maintain end user accounts and mailboxes in Active Directory and Office 365
• Deprovisioning of account access and software licenses
• Maintain inventory of software licenses
• Monthly user audits of production systems
• Provide IT onboarding guidance to new remote employees
• Assist with returned equipment process within the ITSM solution
• Assist with the creation and maintenance of knowledgebase articles, SOP’s and workflows for IT staff and employees
• Work on special tasks and participate in projects as required
• Ability to communicate effectively
• Ability to analyze problems and recommend solutions
• Ability to adapt to changing technologies and work methods
• Familiarity with personal computer equipment and PC operating systems

Skills

• Minimum of 3 years of hands-on access control experience including managing an Active Directory environment and custom-built applications
• Strong understanding of Active Directory including creating user accounts, managing user groups and entitlements, and terminating user accounts
• Proficient understanding of Exchange administration in an Office 365 environment
• Strong proficiency with Microsoft Office Suite
• Ability to work quickly and accurately in a high-volume environment with extreme attention to detail
• Ability to multi-task, quickly shift priorities
• Powerful sense of urgency and commitment to meeting SLAs
• Excellent verbal and written communication skills with the ability to successfully communicate technical issues
• Ability to work independently and with direct supervision
• Strong interpersonal skills/ability to interact with the user community with a high emphasis on customer service and satisfaction
• Computer competency and ability to work with a computer
• Prioritize multiple tasks and projects simultaneously
• Exceptional written and verbal communication skills
• Punctuality expected, ready to report to work on a consistent basis
• Attain and maintain high performance expectations on a monthly basis
• Work in a fast-paced, high-volume setting
• Use and navigate multiple computer systems with exceptional multi-tasking skills
• Remain calm and professional during difficult discussions
• Take constructive feedback
• Available for full-time position, overtime eligible if classified non-exempt
• Associate degree in Computer Science, Information Systems or related discipline preferred
• ITIL v3/v4 Foundation certification preferred
• Experience in Windows OS & MAC OS
• Microsoft O365
• Experience with mainstream ITSM solutions
• Experience with PowerShell preferred
• Experience with Salesforce preferred
• Experience with Microsoft Access and Microsoft Suite
• Intermediate knowledge of security, compliance, and audit processes

Benefits

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Wellness Incentive Program
• Employee mentorship and leadership programs

Company Overview