Linux Manager

Job Description:

• Lead, develop, and scale a team of 8+ Linux Engineers, setting clear performance expectations and fostering a culture of technical excellence and continuous improvement
• Provide strategic and day-to-day leadership across client environments, including systems performance management, capacity planning, and the delivery of proactive, value-added recommendations to clients
• Act as a senior 'player-coach,' setting technical direction and standards while stepping in on complex, high-priority engagements spanning performance optimization, patching, problem management, automation and scripting, data protection (backup & recovery), HA configurations, and major upgrades
• Own and continuously improve the incident, problem, and change management lifecycle; lead major incident reviews and root cause analyses and drive systemic corrective and preventive actions at program level
• Champion a culture of automation and operational efficiency — identifying opportunities for tooling, scripting, and process innovation that reduces toil and improves service quality at scale
• Build and develop engineering talent through structured coaching, mentoring, and career development planning; contribute to hiring decisions and team capability growth
• Build trusted relationships with clients, peer managers, and senior stakeholders; act as a credible technical authority and proactive partner in strategic planning
• Serve as the senior escalation point for production OS incidents, providing decisive technical leadership under pressure and clear communication to all stakeholders
• Partner closely with Client Success Management to identify emerging client needs, surface growth opportunities, and contribute to account strategy and expansion
• Collaborate with the Delivery Lead on capacity planning, scheduling, and resource allocation for client technical maintenance, upgrades, and project work
• Lead or participate in regular client technical reviews and executive briefings, providing strategic recommendations and improvement roadmaps
• Drive the creation and governance of comprehensive technical documentation, knowledge bases, and runbooks; ensure consistent standards across the team
• There will be occasional evening work and one or two monthly weekend work events, either during the day or overnight
• Lead ongoing review of workflows, SOPs, and operating practices, driving measurable improvements in efficiency and quality of service delivery
• Own delivery against defined projects and programs; provide regular status reporting to leadership and clients, proactively managing risks and dependencies
• Lead root cause analysis for complex, cross-functional incidents in collaboration with application and delivery teams, translating findings into lasting remediation

Requirements:

• Bachelor of Science in Computer Science, Engineering, Applied Sciences, or equivalent work experience
• 10+ years of experience in relevant hands-on systems engineering and administration in servers, networking, and operating systems; with heavy emphasis on Linux Server platforms and associated technologies
• 10+ years of experience as an Linux engineer or manager in a service provider or advanced IT organization operating in a 24x7 environment
• 3-5 years of management experience
• Demonstrated leadership of delivery teams serving regulated industries — specifically A&D, Utilities, Oil & Gas, Satellite, or federal/state/international government clients
• Solid understanding of IPv4 networking
• Solid understanding of RHEL CLI
• Comfort in cloud environments AWS and/or Azure including knowledge of how to manage virtual machines in the AWS or Azure environment
• Practical Knowledge of how to use ad-hoc as well as playbooks for ansible
• Solid understanding of how to manage users & groups
• Extensive experience in the use of the vi editor
• Extensive experience in the RHEL, Centos, or Alma/Rocky Linux environments
• Experience with Red Hat Enterprise Linux and Ansible preferred
• Certifications from RedHat, SUSE are preferred
• Great interpersonal and communication skills in order to work with team members and other managers
• Ability to follow IT change management governance & process.
• Strong analytical and critical thinking skills, Deadline and detail-oriented, strong ownership bias
• Experience with configuration management and automation tools
• Familiarity with agile engineering practices (Kanban, continuous delivery, etc.)
• Experience working in ITSM tools, ServiceNow preferred

Benefits:

• Medical/dental/vision - 100% paid for employees, 50% paid for dependents
• Life and disability - 100% paid for employees
• 401K - 3% contribution, no employee contribution necessary
• Education and tuition reimbursement - up to $50K annually
• Accident, critical illness, hospital indemnity benefits offered through our providers
• Employee Assistance Program
• Legal assistance
• Paid Time Off - up to 6 weeks per year
• Sick Leave - up to 2 weeks per year
• Parental Leave - up to 12 weeks

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