Senior Manager of Self-Service Product Engineering – Cloud-Based Customer Platform Leadership at arenaflex

About arenaflex and the Opportunity

arenaflex is a forward-thinking technology and customer experience organization that partners with leading brands across the aviation, travel, and digital services sectors to deliver best-in-class self-service solutions. As part of our continued investment in product innovation and engineering excellence, arenaflex is seeking a dynamic and results-oriented Senior Manager of Self-Service Product Engineering to lead a talented team of engineers focused on building, scaling, and supporting customer-facing self-service platforms that power millions of interactions every year.

This is a unique opportunity to step into a leadership role where your technical expertise, strategic thinking, and people-first management style will directly shape the future of how customers engage with self-service technology. If you are passionate about building high-performing engineering teams, driving product delivery excellence, and creating technology that makes a real difference for end users, arenaflex wants to hear from you.

Position Overview

The Senior Manager of Self-Service Product Engineering serves as the strategic and technical authority for a defined portfolio of products within arenaflex. Reporting to senior leadership, this role carries full accountability for planned initiatives, large-scale projects, ongoing IT services, product delivery outcomes, and team leadership. You will lead, mentor, and develop a multidisciplinary group of Lead and Senior Engineers who are focused on delivering high-quality, reliable, and scalable self-service products to customers worldwide.

Beyond technical oversight, you will be a visible leader throughout arenaflex, building strong cross-functional relationships, partnering with product management and marketing, and helping shape the long-term product vision and technology roadmap. The ideal candidate is equally comfortable rolling up their sleeves on technical challenges, presenting to executive stakeholders, and coaching engineers through complex problem-solving scenarios.

Key Responsibilities

• Portfolio Ownership: Manage the complete lifecycle of assigned products—from ideation and architectural design through development, deployment, ongoing support, and eventual retirement—ensuring each product delivers consistent value to customers and the business.
• Team Leadership and Coaching: Lead, mentor, and develop a team of Managers, Lead Engineers (including technical leads), and individual contributors, fostering a culture of engineering excellence, accountability, and continuous improvement.
• Engineering Culture: Establish and promote a workplace environment that attracts top talent, develops careers, and encourages technical innovation while maintaining focus on product goals and customer outcomes.
• Cross-Functional Collaboration: Partner closely with product management and marketing teams to shape the product vision, define roadmaps, and ensure alignment between customer needs, business objectives, and engineering execution.
• Technology Roadmap: Develop and own the technology roadmap for products in your area of responsibility, with particular emphasis on security, reliability, and scalability.
• Standards and Best Practices: Drive the development of engineering standards, guidelines, and frameworks that elevate the quality and consistency of how IT products are built and supported.
• Architecture and Design: Establish architectural frameworks, design patterns, and integration approaches that guide software development across your team and the broader engineering organization.
• Financial and Resource Planning: Develop, maintain, and report on financial budgets and resource plans for your area of responsibility, ensuring efficient and effective allocation of talent and investment.
• Operational Support: Act as the primary escalation point for operational issues affecting portfolio applications, with continuous visibility into system health, incidents, and service-level performance.
• Environment Management: Oversee production and non-production environments through disciplined change control management processes.
• Compliance and Risk: Ensure all engineering practices align with audit, security, and regulatory requirements.
• Organizational Alignment: Partner with other Engineering Managers across arenaflex to drive alignment, share best practices, and identify opportunities for efficiency and innovation.
• Talent Development: Play a critical role in driving and educating direct and indirect team members to support engagement, growth, and the execution of career progression plans across the IT organization.
• Additional Duties: Perform other responsibilities as assigned to support team and organizational success.

Minimum Experience and Qualifications

• Bachelor's degree in a related field; OR demonstrated ability to perform the responsibilities of the role with a high school diploma or GED combined with at least four (4) years of relevant prior experience.
• Hands-on experience working with Java, AngularJS, and NodeJS in production environments.
• Working knowledge of cloud computing platforms such as Microsoft Azure, Google Cloud Platform (GCP), or Amazon Web Services (AWS).
• Availability for moderate overnight travel (up to 35%).
• Possession of valid travel documents with the ability to travel freely in and out of the United States.
• Willingness to work flexible hours and be available for emergency response with little or no advance notice.
• Ability to pass a pre-employment drug screening.
• Legal authorization to work in the country where the position is located.
• Authorization to work in the United States is required; this position is not eligible for visa sponsorship.

Preferred Experience and Qualifications

• Prior experience managing a budget, including planning, forecasting, and reporting.
• Experience managing a full project or program, including presenting recommendations and proposals to senior leadership.
• Comprehensive understanding of business capabilities and detailed knowledge of business operations, objectives, and strategies.
• Exposure to enterprise IT disciplines, interdependencies, and how business needs drive IT strategy.

Crewmember Expectations at arenaflex

• Consistent attendance and reliability are essential to team success.
• Willingness to work flexible hours and respond to urgent needs with little or no advance notice.
• Commitment to maintaining a professional appearance and demeanor at all times.
• Alignment with the core values of arenaflex: Safety, Caring, Integrity, Passion, and Fun.
• Willingness to support team initiatives and contribute beyond core responsibilities when needed.
• Understanding and fulfillment of safety accountabilities as defined by arenaflex's Safety Management System.
• Proactive identification and reporting of any safety or security concerns, incidents, or hazards through appropriate channels, including confidential reporting systems.
• Compliance with all applicable laws, regulations, and organizational policies, procedures, and risk controls.
• Active support of arenaflex's safety performance goals and a clear understanding of how individual responsibilities contribute to broader organizational outcomes.

Skills and Competencies for Success

Successful candidates will demonstrate a blend of technical depth, leadership capability, and business acumen. Core competencies include strategic thinking, the ability to translate business needs into technical solutions, strong written and verbal communication skills, comfort with public-facing leadership, and the flexibility to shift priorities as business needs evolve. You should thrive while managing complex projects, be motivated to deliver measurable results, and consistently model arenaflex's values of Safety, Caring, Integrity, Passion, and Fun in everything you do.

Career Growth and Learning Opportunities

At arenaflex, we believe that leadership development is a continuous journey. As Senior Manager of Self-Service Product Engineering, you will have direct access to executive mentorship, leadership development programs, and cross-functional project opportunities that broaden your organizational impact. We actively support ongoing education through conference attendance, certification reimbursement, and internal knowledge-sharing communities. Whether your ambition is to grow into a Director of Engineering, Vice President of Product, or a Chief Technology Officer track, arenaflex provides the resources, exposure, and sponsorship needed to help you reach the next stage of your career.

Work Environment and Company Culture

arenaflex is proud to foster a culture built on collaboration, inclusion, and shared purpose. We understand that great products come from great teams, and great teams come from environments where people feel supported, heard, and empowered. Our hybrid work model offers the flexibility to balance focused deep work from home with meaningful in-person collaboration at our modern office spaces. Team members enjoy regular social events, community engagement initiatives, wellness programs, and a strong emphasis on work-life integration. At arenaflex, you will join a diverse group of professionals who are passionate about technology and committed to making a positive impact for our customers and communities.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package designed to attract and retain top engineering leadership talent. In addition to a strong base salary, this position is eligible for an annual performance-based bonus, comprehensive medical, dental, and vision insurance, a 401(k) retirement plan with company match, generous paid time off, parental leave, and flexible spending accounts. Team members also enjoy professional development stipends, wellness reimbursement programs, employee resource groups, and exclusive travel and lifestyle discounts through our partner network. Specific compensation will be commensurate with experience, qualifications, and location.

How to Apply

If you are a seasoned engineering leader ready to make a meaningful impact at a company that values innovation, integrity, and human connection, arenaflex encourages you to apply today. Bring your technical expertise, your leadership voice, and your passion for building products that customers love. Join arenaflex and help us shape the future of self-service technology—where your work directly powers millions of better customer experiences every single day. We look forward to welcoming the next great leader to the arenaflex team.