[Remote] Sr Manager, Solution Delivery (RapidScale)

Note: The job is a remote job and is open to candidates in USA. RapidScale is a company that delivers secure, reliable managed and advisory services across private, public, and hybrid clouds. The Senior Manager, Solution Delivery leads a team of engineers responsible for consulting, design, architecture, and migration planning for new customer engagements, ensuring high-quality delivery outcomes aligned with customer objectives.

Responsibilities

• Provide strategic and operational leadership for consultative cloud solution delivery and implementation
• Partner cross-functionally with Sales, Architecture, Support, and Product teams to deliver successful customer outcomes
• Drive standardization, scalability, and continuous improvement across delivery processes and methodologies
• Ensure adherence to architectural standards, security best practices, and product-aligned delivery frameworks
• Oversee department operations, including resource planning, financial performance, and budget accountability
• Lead, develop, and mentor a high-performing team through coaching, performance management, and career development
• Serve as the primary escalation point for customer delivery issues, ensuring timely and effective resolution
• Manage and prioritize multiple concurrent projects and initiatives across diverse customer environments
• Identify opportunities to automate and optimize delivery processes to improve efficiency and consistency
• Maintain awareness of emerging technologies and industry trends to drive innovation within delivery practices

Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent combination of education and experience
• 8+ years of experience in cloud, infrastructure, or managed services environments
• Demonstrated ability to lead teams, drive results, and operate with a high degree of autonomy
• Ability to participate in a 24x7 on-call rotation as needed
• Strong experience with VDI solutions, including Azure Virtual Desktop (AVD) and Citrix
• Broad infrastructure knowledge including firewalls, switching, Windows Server environments, and Active Directory
• Proven ability to lead and deliver complex technical projects in customer-facing environments
• Experience working in or alongside project management frameworks and methodologies
• Strong communication, stakeholder management, and consulting skills
• Proficiency in Microsoft Office applications
• Microsoft Ecosystem: Windows Server, Active Directory, Terminal Services, SQL Server, Microsoft 365 / CSP, Entra ID
• Citrix Technologies: NetScaler, User Profile Manager, Workspace Environment Manager, General Citrix infrastructure knowledge
• VMware Technologies: ESXi, vCenter, vCloud Director, General VMware infrastructure knowledge
• Additional Tools & Platforms: Monitoring and ticketing tools (e.g., N-able, Salesforce, PRTG), Backup and recovery solutions (e.g., Veeam), Migration tooling (e.g., Carbonite), Disaster Recovery as a Service (e.g., Zerto), Domain services and identity management
• Experience within a Managed Service Provider (MSP) environment

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations
• Seven paid holidays throughout the calendar year
• Up to 160 hours of paid wellness annually for their own wellness or that of family members
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
• Position may be eligible for additional compensation that may include an incentive program

Company Overview