[Remote] Principal AI Project Manager, CX
Note: The job is a remote job and is open to candidates in USA. NiCE is a global leader in software solutions, recognized for its innovation in AI and customer experience. They are seeking a Principal AI Project Manager who will lead complex, enterprise-scale AI programs, ensuring successful delivery and alignment with business value while mentoring project teams and influencing stakeholders.
Responsibilities
- Lead end‑to‑end delivery of enterprise AI, GenAI, and software programs
- Serve as the senior executive‑level partner for customers
- Oversee delivery plans, governance, resourcing, and issue resolution
- Guide technical, product, engineering, data science, and AI/ML teams
- Drive executive readouts and steering committee sessions
- Mentor project and program managers
- Influence prioritization and roadmap decisions
- Navigate ambiguity and multi‑team environments
- Full‑lifecycle AI/GenAI program leadership
- Experience with conversational AI, LLMs, NLU, and automation
- Evaluation of AI models, data readiness, and performance KPIs
- Hands‑on prompt engineering and quality evaluation
- Risk mitigation across AI safety, governance, and compliance
- Cost optimization for AI/ML operations
Skills
- 15+ years of project/program management experience
- Proven record of leading AI/GenAI deployments
- Exceptional leadership in guiding project teams
- Influencing stakeholders
- Shaping customer outcomes
- Lead end-to-end delivery of enterprise AI, GenAI, and software programs
- Serve as the senior executive-level partner for customers
- Oversee delivery plans, governance, resourcing, and issue resolution
- Guide technical, product, engineering, data science, and AI/ML teams
- Drive executive readouts and steering committee sessions
- Mentor project and program managers
- Influence prioritization and roadmap decisions
- Navigate ambiguity and multi-team environments
- Full-lifecycle AI/GenAI program leadership
- Experience with conversational AI, LLMs, NLU, and automation
- Evaluation of AI models, data readiness, and performance KPIs
- Hands-on prompt engineering and quality evaluation
- Risk mitigation across AI safety, governance, and compliance
- Cost optimization for AI/ML operations
- 15+ years managing enterprise technology programs
- Extensive AI/GenAI delivery experience
- Proven executive-level communication and relationship management
- Strong financial, analytical, and strategic decision-making
- Expertise with MS Project, Salesforce, Power BI, Rocketlane, etc
- PMP required
- PgMP or AI PMI preferred
Benefits
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
- As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
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