[Remote] IT Account Manager

Note: The job is a remote job and is open to candidates in USA. Ryder System, Inc. is a leader in supply chain solutions, and they are seeking an IT Account Manager to support business system analysis and incident management across multiple accounts. The role involves managing IT support budgets, facilitating troubleshooting on applications, and ensuring effective communication with various stakeholders.

Responsibilities

• Support Business System Analysis resources with testing of solution changes across multiple accounts. Provide support for overflow of testing requests
• Document issues that are re-occurring in nature to ensure root cause is identified and permanent fix is implemented. Manage improvements/changes for accounts by creating and tracking Customer Enhancements (CE), Service Requests (SR), and Continuous Customer Improvement (CCI). Outline requirements and scope of work, track requests to ensure these remain within budget and schedule, assess changes and determine the impact to scope and timeline
• Assist with the management of Service Now incident tickets; opening incident tickets for reported issues, escalating incidents that require resolution by the extended IT teams, and ensure tickets are closed timely
• Manage IT support budgets for assigned accounts by proactively identifying reductions and communicating budget tracking to business partners
• Provide the following type of support as required for the implementation of Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI): Testing Support (SIT and/ or UAT), end user training, and/ or assisting with the documentation of Standard Work for the IT portion
• Attend meetings with internal and/ or external customers as need to provide the necessary support to the Technology Account Leads and Operations where applicable
• Performs other duties as assigned

Skills

• H.S. diploma/GED required
• Three (3) years or more Supply Chain, Logistics, Warehouse, or Transportation industry experience required
• Two (2) years or more Warehouse Management System (WMS) or Transportation Management System (TMS) knowledge, support, and/ or deployment required
• One (1) year or more Hardware and/ or network knowledge and/or support required
• Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMS. intermediate required
• Associate's degree preferred Information Technology or Supply Chain
• Bachelor's degree preferred Information Technology or Supply Chain
• Two (2) years or more System integration design and/ or troubleshooting preferred
• Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rules. intermediate preferred
• SQL knowledge to write and execute a query as well as export and validate the returned results for accuracy. beginner preferred
• Report development and ZPL label generation. beginner preferred

Benefits

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
• Paid time off for vacation, illness, bereavement, family and parental leave
• A tax-advantaged 401(k) retirement savings plan
• Annual bonus, commission, and/or long-term incentive plan based on the level and/or type

Company Overview

Company H1B Sponsorship