[Remote] Implementation Engineer

Note: The job is a remote job and is open to candidates in USA. Warp is a rapidly growing startup focused on reimagining developer tools, particularly the terminal, to enhance usability and power for developers. The Implementation Engineer will lead technical engagements with enterprise clients, guiding them through the deployment of cloud-connected agents and architecting workflows to optimize their use cases.

Responsibilities

• Lead implementation engagements end-to-end. Run our multi-week implementation support program — from kickoff (requirements gathering, use case selection, success criteria definition) through weekly implementation sessions to wrap-up (outcome review, ROI validation, expansion planning)
• Architect agent workflows with customers. Help enterprise teams design agent architectures for their specific use cases — selecting agent triggers, configuring sandboxed environments, and structuring multi-step agent workflows
• Build alongside customers. Write and iterate on agent prompts, skills, and configurations. Set up environments, secrets, MCP servers, and integrations. Debug agent runs using session sharing and observability tools
• Guide self-hosted deployments. For enterprises running agents on their own infrastructure, help configure self-hosted workers, Docker daemon connectivity, private registries, and task routing
• Develop reusable implementation patterns. Document architecture patterns, reference implementations, and best practices that accelerate future deployments. Contribute to the Oz skill and template ecosystem
• Be the voice of the customer to Product and Engineering. Surface implementation friction, feature gaps, and common pain points. Translate customer needs into actionable product feedback that shapes the Oz platform roadmap
• Provide ongoing technical support. Respond to customer questions via Slack with same-business-day SLA. Troubleshoot agent failures, environment issues, and integration problems

Skills

• 3+ years of experience in implementation engineering, solutions engineering, forward-deployed engineering, or a similar customer-facing technical role
• A strong software engineering background — comfortable writing production-quality code, debugging distributed systems, and working across the stack
• Experience with Docker, CI/CD pipelines, cloud infrastructure (understanding of container orchestration, image management, and deployment patterns), Kubernetes, Linux, and cloud providers (AWS, GCP, Azure)
• Familiarity with AI/LLM concepts — prompt engineering, agent architectures, tool use, and evaluation of non-deterministic systems
• Experience working with developer tools, DevOps platforms, or infrastructure software
• Ability to manage multiple concurrent customer engagements while maintaining high quality and clear communication
• Excellent communication skills — able to explain complex technical concepts clearly to both engineering leads and executive stakeholders
• Experience building or deploying AI agents in production (LangChain, custom agent frameworks, or similar)
• Experience with GitHub Actions, webhooks, and event-driven automation
• Familiarity with enterprise security and compliance requirements (SOC 2, self-hosted deployments, network boundary constraints)
• Experience with APIs/SDKs in a customer-facing capacity (building integrations, writing client libraries, or doing technical enablement)
• Experience with terminal applications, shell scripting, or command-line tooling

Benefits

• Full Medical, Dental, and Vision Benefits for employees (80% coverage for dependents)
• Flexible remote-first culture, with optional office spaces in NYC and SF for folks who want to work together IRL
• Pre-tax FSA Health Savings Plan
• Pre-tax Commuter Benefit
• 20-days of Paid Time Off
• Unlimited Sick Time Off
• 12 US Holidays
• 16 weeks of paid Parental Leave for both birthing and non-birthing parents
• Twice-a-year company retreats
• Monthly gym and internet stipend
• Guideline 401(k)
• Complimentary OneMedical membership

Company Overview

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