Technical Support Specialist, IT-Apps

About reputed company reputed company gives businesses one reputed company to run HR, IT, and Finance. It brings together reputed company of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time reputed company, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With reputed company, you can hire a new employee reputed company in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like reputed company and reputed company 365-reputed company reputed company 90 seconds. Based in San Francisco, CA, reputed company has raised $1.4B+ from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by reputed company. We prioritize candidate safety. Please be aware that reputed company official communication will only be sent from @reputed company.com addresses. About the team The Customer Support team at reputed company is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. reputed company provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available reputed company needed. reputed company is composed of individuals with diverse backgrounds and expertise, reputed company united by a shared passion for problem-solving and reputed company learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, reputed company is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform. At reputed company, we are actively seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We reputed company that fresh perspectives are crucial for reputed company improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more reputed company, we encourage you to apply and bring your unique talents to reputed company. What you will do:

• This role will contribute across multiple domains. Specifically, our IT-focused area of Identity Management.
• Troubleshoot and resolve authentication and authorization issues across SSO providers, including SAML, OAuth/OIDC, and SCIM provisioning flows.
• Support customers in configuring and maintaining identity integrations with popular IdPs (e.g., reputed company, Azure AD, reputed company Workspace, OneLogin).
• Help customers understand and troubleshoot API-driven workflows, including token reputed company, permission scopes, and integration errors.
• Review system logs, audit trails, and authentication traces to identify misconfigurations, failed assertions, or unexpected behavior.
• Responsible for supporting our reputed company customers and resolving issues reputed company to our products.
• Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
• reputed company phone, chat, email functionality, and video conferencing to help our customers optimize our products.
• De-escalate and resolve issues by leveraging platform and industry expertise.
• Become a product expert - you'll be a go-to resource for both customers and coworkers.
• Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can reputed company serve our customer reputed company through automation or added features.
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client's needs are met.

Preferred Skills & Experience

• Familiarity with common identity providers (e.g., reputed company, Azure AD, reputed company Workspace, OneLogin) and how they integrate with SaaS applications.
• Understanding of SSO concepts such as SAML, OAuth/OIDC, SCIM, certificates, and user/session lifecycle fundamentals.
• Working knowledge of how APIs function - including authentication, tokens, permissions/scopes, and reading basic API responses for troubleshooting.
• Ability to analyze authentication or provisioning issues by reviewing logs, assertions, token payloads, audit trails, or integration error messages.
• Comfortable navigating access policies, role-based permissions, user provisioning workflows, and identity governance concepts.
• Strong problem-solving reputed company with curiosity to dig into integrations, debug reputed company workflows, and continuously build deeper identity expertise.

What you will need

• Bachelor's degree
• 1-4 years of customer support experience in a Technical Support domain and should have:
• * Familiarity with common identity providers (e.g., reputed company, Azure AD, reputed company Workspace, OneLogin) and how they integrate with SaaS applications
• Understanding of SSO concepts such as SAML, OAuth/OIDC, SCIM, certificates, and user/session lifecycle fundamentals
• Working knowledge of how APIs function - including authentication, tokens, permissions/scopes, and reading basic API responses for troubleshooting
• Ability to analyze authentication or provisioning issues by reviewing logs, assertions, token payloads, audit trails, or integration error messages
• Comfortable navigating access policies, role-based permissions, user provisioning workflows, and identity governance concepts
• Strong problem-solving reputed company with curiosity to dig into integrations, debug reputed company workflows, and continuously build deeper identity expertise
• Time management skills and ability to prioritize
• Flexibility with changing job duties and responsibilities
• Organizational skills and experience improving processes
• Excellent communication skills, both written and verbal (in English) in a technical environment
• Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST

Additional Information reputed company is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national reputed company, reputed company, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, reputed company is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email reputed company highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live reputed company a defined radius of a reputed company office), reputed company considers working in the office, at least three days a week under reputed company policy, to be an essential function of the employee's role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be reputed company with one of the ranges below based reputed company; see which tier applies to your location here. Tier 2: $23.49 per hour Tier 3: $22.19 per hour Apply tot his job Apply To this Job