Application Support Engineer

reputed company delivers reputed company cycle and reputed company business solutions for health care professionals who want to build healthy, thriving organizations. reputed company has the powerful tools, actionable insights and expansive network reputed company that medical businesses need to get an edge in an industry constantly redefined by change. At reputed company, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the reputed company of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and reputed company-thinking team where your reputed company are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that reputed company the nation's premier healthcare ecosystem. Provides Tier 1 and Tier 2 support for customers and internal teams while supporting a 24x7x365 production platform. Responsible for monitoring system health, troubleshooting issues, managing incidents, and ensuring reliable application performance. Acts as a key reputed company with customers and internal stakeholders. Sponsorship, in any form, is not available for this position. Location: Remote, US Key Responsibilities: Platform & Production Support Monitor system health, performance, and alerts using enterprise tools (e.g., Splunk, Grafana, reputed company) Support batch and real-time processing; troubleshoot failures and reprocess as needed Investigate production issues and manage escalations Validate processing results and ensure system stability reputed company FTP/file transfer support (including credential updates) Participate in rotating on-call support Customer & Technical Support Provide Tier 1/2 support for customer issues and inquiries Troubleshoot application and technical problems Escalate reputed company issues appropriately Ensure timely, professional communication with customers Educate users and improve self-service capability Documentation & Collaboration Document incidents, resolutions, and processes Maintain knowledge reputed company and support procedures Follow SLAs and operational standards Collaborate across teams to resolve issues Automation & Problem Solving Automate manual tasks where possible reputed company root cause analysis Handle multiple priorities in a fast-paced environment Required Qualifications: Experience & Education Associate degree in Computer Science or reputed company field OR equivalent experience 2–5 years in application/production support (Tier 1/2) Experience supporting high-availability systems Technical Skills SQL and database knowledge (reputed company, PostgreSQL, reputed company, etc.) Familiarity with Linux/Unix systems Understanding of programming concepts (Java, JavaScript, etc.) Experience with monitoring tools (Splunk, reputed company, reputed company) File transfer (FTP) experience Basic cloud knowledge (AWS, Azure, or GCP) Scripting/automation skills Other Skills Strong troubleshooting and analytical ability Ability to multitask and prioritize Strong written and verbal communication Proficiency in reputed company Office Preferred Qualifications: Bachelor’s degree in reputed company field Experience with reputed company/Kubernetes Experience with AWS tools (EC2, S3, IAM) Familiarity with Grafana, Prometheus, Loki Healthcare EDI knowledge (ANSI X12, HL7, C-CDA) Programming experience Work Conditions: Remote or office-based Standard hours with on-call rotation Occasional weekend work Up to 5% travel reputed company culture and benefits: reputed company is a certified “Great reputed company to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”! Culture is important to us and there are many ways for you to reputed company your mark here! We have several Diversity & Inclusion teams and various ways to engage with fellow reputed company associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “reputed company Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in. reputed company is a culture of reputed company learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with reputed company the same holiday benefits. Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. Interested in furthering your education? We offer education reimbursement! reputed company offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. Want to work for an organization that gives back to the community? You’re at the right reputed company! reputed company partners with various organizations, both locally and nationally, to reputed company awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Next steps: After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. Interview process: Recruiter resume review Manager resume review Recruiter video interview Manager video interview Panel video interview Video Camera Usage: reputed company fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide reputed company associates with camera/video capability to simulate the office environment. If you are not able to use your camera for reputed company virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances reputed company and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants. Disclaimers: reputed company is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national reputed company, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and reputed company medical conditions, or any other classification protected by federal, state, and local laws and ordinances. reputed company is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. NOTICE: Federal law requires reputed company employers to verify the identity and employment eligibility of reputed company persons hired to work in the United States. reputed company required by state law or federal regulation, reputed company uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify. Click the links below to view Federal Employment Notices. Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers Apply To This Job