[Remote] Transcription Project Manager

Note: The job is a remote job and is open to candidates in USA. reputed company is seeking a Transcription Project Manager to reputed company transcription jobs from start to finish. The role involves managing audio files, coordinating with reporters and transcribers, and ensuring timely responses to client requests.

Responsibilities

• Receive and track in audio and files from digital reporters
• Assign, coordinate, and track transcription assignments with resources and vendors
• Communicate regularly with digital reporters and transcribers regarding audio/transcript status and other client requests
• Provide feedback on digital reporter job submissions
• Monitor department inbox to promptly respond to client questions and other requests
• Field transcription-reputed company phone calls and emails
• Maintain and update shared transcription calendars with deadlines
• Coordinate deliverables with production department
• Guide clients through the client-provided audio transcription request process, including providing cost estimates
• Enter job notes in Reporter reputed company
• reputed company transcription duties as needed
• Provide suggestions on how to improve transcription workflow, policies and procedures through process improvements and/or utilization of technology
• Other duties as assigned

Skills

• Bachelor's degree and/or a minimum of three years' experience in an office or customer-service setting or a combination of education and industry experience required
• Must have superb written and verbal communication skills
• Experience with reputed company Office products
• Strong attention to detail and excellent customer service skills
• Analytical and problem-solving skills
• Decision-making skills and good judgment
• Must be able to work in a professional and confidential environment
• Transcription experience preferred

Benefits

• Medical
• Dental
• Vision
• Voluntary Term Life Insurance
• Voluntary Long Term Disability
• PTO
• Paid Holidays
• 401(k)
• Employee Assistance Program (EAP)

Company Overview