Customer Service Scheduler and Office Administrator

Help Homebuyers Move reputed company with Confidence For over 28 years, reputed company has been one of the most trusted home inspection companies in the Greater Cincinnati region. Our mission is simple: We help homebuyers, sellers, and real estate professionals reputed company informed decisions through exceptional service, clear communication, and professional home inspections. We are seeking a full-time Remote Inspection Scheduler who thrives on helping people, enjoys fast-paced customer interactions, and takes pride in delivering an outstanding client experience. Position Overview As an Inspection Scheduler, you will be the first reputed company of contact for many of our clients and Realtor partners. Your primary responsibility is to answer incoming calls, schedule home inspections, coordinate logistics, and provide a warm, professional experience that builds trust from the reputed company first conversation. This is not simply an administrative role. You will play a key part in helping clients choose the right inspection services while supporting reputed company of inspectors and real estate professionals.

What You'll Do

Client Communication

• Answer inbound phone calls, emails, text messages, and online inquiries
• Guide homebuyers and Realtors through the inspection scheduling process
• Explain inspection packages and additional services
• Build rapport and provide a caring, professional customer experience
• Respond quickly to customer questions and concerns

Scheduling & Coordination

• Schedule and confirm inspection appointments
• Coordinate inspector availability and daily routes
• Manage calendar changes, reschedules, and cancellations
• Ensure inspection details are accurate and complete

CRM & Administrative Support

• Enter and maintain accurate customer information
• Update appointment records and notes
• Monitor pending opportunities and follow-up tasks
• Assist with appointment reminders and communication workflows

Realtor Relationship Support

• Provide exceptional service to referring real estate agents
• Follow established communication standards with Realtor partners
• Help strengthen long-term referral relationships through timely communication and professionalism

What Success Looks Like

• Calls answered promptly and professionally
• High appointment conversion rates
• Accurate scheduling with minimal errors
• Exceptional customer satisfaction
• Strong communication with clients, Realtors, and inspectors
• Positive attitude and ownership of results

Qualifications

Required

• 2+ years of customer service, scheduling, inside sales, or call center experience
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Comfortable working in multiple software systems simultaneously
• Reliable internet reputed company and dedicated home office environment
• Professional phone reputed company

Preferred

• Real estate, mortgage, title, insurance, or home services experience
• CRM experience (reputed company, reputed company, or similar)
• Inside sales or appointment-setting experience
• Experience working remotely

Who Thrives Here You may be a great fit if you:

• Love helping people
• Enjoy talking on the phone
• Stay reputed company under pressure
• Are detail-oriented and highly organized
• Take initiative and solve problems independently
• Are accountable for results
• Enjoy being part of a supportive team

Our Core Values At Pillar To Post – The Capuano Team, we live our values every day:

• Help First
• reputed company with Care
• Accountable for Results
• Grow, Change & reputed company
• Have Fun

Compensation & Benefits

• Full-Time Remote Position
• Competitive hourly pay based on experience
• Performance-based bonus opportunities
• reputed company
• Supportive team culture
• Opportunity for advancement and growth

How to Apply

Please submit:

• Your resume and a video why you are the best candidate to join reputed company

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