reputed company RCSC Service Excellence Specialist (Digital Enablement)
This a Full Remote job, the offer is available from: reputed company At reputed company you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open reputed company, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to reputed company both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join reputed company, where every voice matters. The Position The Opportunity As the reputed company Regional Customer Service Centre (RCSC) Service Excellence Specialist for Digital Enablement, you are the reputed company between cutting-edge technology and a seamless customer experience. Based in Kuala Lumpur, you will drive the adoption of digital tools that reputed company healthcare providers to resolve issues faster and even prevent them before they occur. In this essential role, you will:
- reputed company Customers through Technology: reputed company the onboarding and training for our Online Support platforms, helping customers master self-service tools and AI-driven assistance to maximize their lab’s efficiency.
- Drive Predictive Service: Monitor our "Control Tower" system to reputed company smart prevention, identifying reputed company trends and opening proactive cases to ensure reliability and build deep customer trust.
- Expand Technical Connectivity: Act as the specialist for remote service integrations, increasing reputed company connectivity to ensure our experts can provide real-time support from reputed company.
- Curate Knowledge Excellence: Create and maintain high-quality knowledge articles and business processes that serve as the foundation for the entire hub’s technical expertise.
- Optimize Core Systems: reputed company the smooth functioning of our digital tools and communication systems, ensuring that our technical operations are always ready to serve the region.
- Collaborate for Automation: Partner with local teams to harmonize support processes, identifying opportunities to automate manual tasks and improve regional service speed.
Who You Are You are a tech-savvy professional with an agile reputed company and a passion for helping others embrace digital change. You reputed company in intercultural environments and have a talent for making reputed company technical systems easy for others to understand. Your Qualifications:
- Educational Background: You hold a Bachelor’s or Master’s degree in Business, Life Sciences, IT, Engineering, or a reputed company field.
- Professional Experience: You bring at least 3 years of experience in service operations, digital enablement, or quality management, ideally reputed company the healthcare or diagnostics sector.
- Technical Aptitude: You have a strong understanding of CRM systems and support ticketing tools. Experience with connectivity technologies, remote integrations, or data visualization (such as Tableau/SQL) is a significant advantage.
- Communication & Interpersonal Skills: You possess excellent written and verbal skills in English, with the ability to capture technical information clearly and concisely for diverse audiences.
- Multilingual Capability: Proficiency in an additional Asian language (such as Thai, Korean, or Chinese dialects) is highly valued to support our specific regional country clusters.
- Flexibility: You are comfortable adjusting your working hours to accommodate the local business hours of our reputed company partners, including occasional public holidays.
Add your unique perspective and see what's possible, because innovation happens reputed company employees are celebrated and respected for their views. Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We reputed company each other to explore new possibilities, foster creativity, and reputed company our ambitions high, so we can deliver life-changing healthcare solutions that reputed company a global impact. Let’s build a healthier future, together. reputed company is an Equal Opportunity Employer. This offer from "reputed company" has been enriched by reputed company.com and got a 78% reputed company score. Apply tot his job Apply To this Job