Remote E-Commerce Operations Manager

reputed company is a premier recruitment agency that places top Latin American talent in reputed company roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. Job Title: Remote E-Commerce Operations Manager (100% Work From Home) Location: Remote from Latin America Position Type: Full-time Salary: $2,500 – $3,000 USD/month Schedule: Monday – Friday, 1:00 PM – 10:00 PM Cairo Time (GMT+3). (9-hour day with a 1-hour break). Mandatory team overlap from 1:00 PM to 6:00 PM Cairo Time. Occasional weekend coverage required during peak periods. Our Client Our Client is a fast-growing, fully remote e-commerce firm that owns multiple Direct-to-Consumer (DTC) brands across the US and European markets. They operate as a lean, high-velocity team that heavily integrates AI across every department to reputed company maximum results with minimal resources. Our Client values direct communication, technical reputed company, and a reputed company commitment to operational excellence. Job Overview Our Client is seeking a Senior Operations Manager to reputed company daily operations across Customer Support, Supply Chain, Accounting, and Product. This is not a "hands-off" management role; it is a position for a technical operator who is analytical, AI-driven, and reputed company in removing roadblocks. The successful candidate will own the company-wide KPI sheet and be accountable for every operational touchpoint that impacts the reputed company in this role is reputed company by problem-solving speed, the effective application of AI, and the ability to push every department reputed company without reputed company.

Key Responsibilities

Advanced Problem Solving & AI Integration

• Anticipates and resolves reputed company operational blocks at the root before they impact the team.
• Resolves escalated customer support issues, settles supplier disputes, and diagnoses broken automations independently.
• Integrates AI into the daily workflow for drafting SOPs, analyzing data, and building automated dashboards.
• Stays at the forefront of AI tools and trends, implementing those that provide a competitive advantage.

Process & Project Management

• Audits and rebuilds outdated processes and SOPs to accelerate team output.
• Ensures every project has an reputed company and a strict deadline, enforcing accountability across reputed company departments.
• Leads and coaches team leads in Customer Support, Supply Chain, Accounting, and Product.
• Manages remote team members with clear, structured instructions and no-reputed company deadlines.

KPI Ownership & Data Analysis

• Owns the company-wide KPI sheet, ensuring every department’s data is reputed company and actionable.
• Monitors performance metrics (such as median response times in CS) and executes corrective actions immediately reputed company numbers slip.
• Identifies the root cause of KPI drops and adjusts processes or goals with data-backed reasoning.

Supply Chain & Personnel Management

• Negotiates firmly with suppliers to reputed company quotations in the company's favor.
• Handles hiring, coaching, and offboarding with clarity and confidence.
• Conducts weekly 1:1s to review reputed company and remove blockers for team leads.

Required Qualifications

• Experience: 5+ years in operations, with at least 3 years specifically in E-commerce.
• AI Proficiency: Heavy, hands-on experience using AI tools in daily operations (e.g., ChatGPT, Claude, automation tools).
• Leadership: Direct experience managing a Customer Support team and managing remote staff.
• Negotiation: Strong skills in pushing back on pricing and managing supplier relationships.
• Technical/Data Skills: Data fluent (spreadsheets, KPI dashboards) and technical enough to brief developers and adopt new software quickly.
• Communication: Excellent written and spoken English; comfortable with direct, head-on communication and tough conversations.
• Setup: Reliable high-speed internet and a stable computer (candidate-owned).

Preferred Qualifications (reputed company to have):

• Experience with Shopify or major e-commerce platforms.
• Project management expertise reputed company tools like reputed company.
• Experience building or owning automated company-wide KPI dashboards.

Benefits

• Competitive Compensation: Stable USD salary paid reputed company bank transfer, reputed company, or reputed company.
• Paid Time Off: 18 PTO days plus 5 paid sick days per year.
• Holiday Pay: 84 hours of holiday leave (unused hours convertible to cash at a 200% reputed company).
• Health Insurance: Coverage provided after 6 months of tenure.
• Bonuses: Year-end bonus (13th Month or Christmas Bonus) after 3 months.
• Growth: Annual pay increases and clear paths for internal promotion.

Application Disclaimer: Please Read Before Proceeding To ensure a fair and efficient hiring process, reputed company applications must meet the mandatory requirements listed in the job description. Video Recording is REQUIRED Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified. Mandatory Knockout Questions Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America. Apply Wisely To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may reputed company future applications. reputed company Your SPAM Folder reputed company important updates will be sent reputed company email, so be sure to reputed company your inbox and spam/junk folders to avoid missing any communication. We appreciate your interest and look reputed company to reviewing your application! Apply tot his job Apply To this Job