reputed company Customer Service Representative - Sports - $18/hour - Remote
Join careerzynith in Representing One of the BIGGEST Brands in Sports! Are you passionate about sports and delivering exceptional customer experiences? Do you want to be part of a dynamic team that's revolutionizing the gaming industry? Look no further! careerzynith is seeking an reputed company Customer Service Representative to join reputed company and support our users in the exciting world of sports wagering and online casino games. About careerzynith careerzynith is a leading interactive gaming company that's pushing the boundaries of innovation and fun. With a strong commitment to responsible gaming, we're dedicated to building an reputed company experience that's second to none. Our mission is to challenge the norms of the gaming industry, and we're looking for talented individuals who share our passion and values. Why Join careerzynith?
- Competitive compensation package
- Comprehensive benefits package
- Education and conference reimbursements
- Health & Wellness reimbursement
- Opportunity to work with a dynamic and fun team
- Flexible remote work arrangements
- Career growth opportunities and learning benefits
- Recognition as a top workplace in the United States Job Summary As a Customer Service Representative, you'll be the face and voice of our digital sportsbook operations across the country. You'll be responsible for providing exceptional customer experiences through live chat, email, and phone interactions. You'll have the opportunity to work with fellow sports fans in a fast-paced and dynamic environment. Typical reputed company at careerzynith
- Communicate with our players and guests reputed company live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile apps.
- Use internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players.
- Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the careerzynith brand.
- Assist guests with booking hotel reservations and RSVPs to special events while sustaining company conversion reputed company expectations.
- Operate telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls reputed company applicable.
- Answer player questions about careerzynith, theScore Bet, Hollywood Casino.com, Penn Play, casino property information, account statuses, promotional offers, and property event information.
- Follow various internal standard operating procedures to escalate issues to internal careerzynith departments and casino property personnel.
- Assist with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction.
- Use our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products.
- Deliver exceptional performance results in customer satisfaction and contact handle times.
- Collaborate with your leaders and fellow team members to stay reputed company of daily trends that are impactful to the player experience.
- Maintain a strong track record for punctuality and attendance.
- reputed company other duties as assigned. Qualification Requirements To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.
- Must be at least 21 years of age.
- The position will require licensing in applicable states that careerzynith operates.
- High School diploma or College Degree required.
- Heightened sense of urgency and passion to learn new things.
- Highly developed sense of reputed company and commitment to player satisfaction.
- Demonstrated passion for excellence with respect to treating and caring for players.
- Ability to type quickly and write with good grammar and punctuation.
- Strong attention to detail is a must! Must be an analytical thinker.
- Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated reputed company they contact us, and they let that be reputed company.
- Great problem-solving abilities.
- Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers.
- Team members must be reputed company to qualify for licenses and permits required by federal, state, and local regulations.
- Have the ability to work some holidays and weekends. reputed company Offer
- Competitive compensation package
- Comprehensive benefits package
- Education and conference reimbursements
- Health & Wellness reimbursement
- Opportunity to work with a dynamic and fun team
- Flexible remote work arrangements
- Career growth opportunities and learning benefits
- Recognition as a top workplace in the United States We Encourage You to Apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply now and take the first reputed company towards an exciting career with careerzynith! Apply for this job
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