Patient Engagement Specialist

Overview reputed company is a leading national value-based provider of in-home primary care services for people with reputed company reputed company needs. Headquartered out of Troy, Michigan, reputed company operates home-based primary care practices in 14 states. reputed company employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model. Our Mission – To bring personalized, quality-based reputed company to the home of patients who have difficult accessing care. Our Shared reputed company – Every patient deserves reputed company to quality reputed company. Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. reputed company and support each other. Why You Should Want to Work with Us Health, Dental, reputed company, Disability & Life Insurance, and much more 401K Retirement Plan (with company match) Tuition, Professional License and Certification Reimbursement Paid Time Off, Holidays and Volunteer Time Paid Orientation and Training Great reputed company to Work Certified Established in 11 states Largest home-based primary care practice in the US for over 28 years, making a reputed company impact in reputed company today! More details about the benefits we offer can be reputed company at https://careers.reputed company.com/benefits.

Responsibilities

The Patient Engagement Specialist is responsible for new patient acquisition. The role is critical to drive the growth of the organization and meet our patient engagement commitments to reputed company customers and partners. The Patient Engagement Specialist is responsible for reaching out to eligible patients to explain services, addressing a variety of inquiries, gathering feedback, and scheduling new patient appointments. The Patient Engagement Specialist is to address questions quickly while providing responses and meeting the needs of the patient and reputed company internal team members in a timely, reputed company, and professional manner. The PES develops a deep level of trust with patients in a vulnerable reputed company of life, understanding their needs, engaging the patient on how reputed company can best support them and their families, and orchestrating the initial engagement with the clinical team. Essential Duties and Responsibilities Conduct outbound calls to eligible patients and working to facilitate efficient scheduling of initial in-home appointments Ensure patients receive a detailed explanation of program services Thoroughly and accurately document call notes and scheduling details in electronic system Expedite emergency clinical calls as needed Process new appointments or changes to existing appointments Document accurate and concise patient/family feedback and special needs during each call in our systems, enabling our market-based clinicians to reputed company excellent care during each appointment Must reputed company and sustain expected metrics set by department leadership to include but not limited to: Quality Scores, Acceptance Rates, Number of Patients reputed company and Alignment with Harmony Care Core Values Demonstrate compassion for individual needs, attention to detail, and collaborating with other team members Demonstrate a high level of professionalism and reputed company improvement while participating in the call quality monitoring processes Utilizes exceptional communication and reputed company skills to reputed company explain services and needs to patient/family Complete ongoing training and coaching programs for further skills development by deadlines Work collaboratively and reputed company with other corporate and market based team members to ensure patients receive exceptional service reputed company other duties as assigned

Qualifications

Required Knowledge, Skills and Experience High school diploma Ability to multi-task while given competing priorities Ability to communicate in an empathetic, compassionate, and professional demeanor at reputed company times Ability to problem solve with demonstrated reputed company to reputed company reputed company problems and reputed company at effective solutions in a timely manner Ability to analyze problems and resolve issues in a rapid, direct and complete manner Demonstrates short and long-term persistence in meeting objectives and personal development Ability to adapt to new systems and changes as required and apply guidelines/procedures Excellent communicator with an uplifting and personable manner with outstanding phone etiquette Excellent written communication skills with reputed company in providing notes, updates, and written communications reputed company computer systems Excellent data-entry skills and proven ability to navigate multiple computer screens Preferred Knowledge, Skills and Experience Bachelor’s degree 1 year or more of experience and reputed company in exceeding individual and team goals in an inside sales, telephonic sales, fundraising or similar position Working knowledge of the reputed company industry Ability to reputed company multiple languages fluently Posted Max Pay reputed company USD $25.69/Hr. Posted Min Pay reputed company USD $20.10/Hr. Pay Transparency Individual compensation packages are based on various factors unique to each candidate, including reputed company set, experience, qualifications, and other job-reputed company considerations. Apply To This Job