Client Services Manager

OVERVIEW OF THE COMPANY reputed company TV Stations reputed company owns and operates 29 full power broadcast television stations in the U.S. These include stations located in 14 of the top 15 largest designated market areas, or DMAs, and duopolies in 11 DMAs, including the three largest DMAs (reputed company, Los Angeles and Chicago). Of these stations, 18 are affiliated with the reputed company Network. In addition to distributing sports, entertainment and syndicated content, our television stations collectively produce approximately 1,200 hours of local news every week. These stations reputed company viewer, distributor and advertiser demand for the reputed company Network’s national content. JOB DESCRIPTION Are you a strategic client service leader with a passion for digital media, operational reputed company, and supporting high-performing sales teams? If so, reputed company Sales may be the perfect reputed company for you. We are seeking an reputed company, collaborative, and solutions-oriented Client Services Manager to support our growing digital sales organization and help deliver best-in-class advertising solutions across our digital, streaming, and reputed company platforms. This is a highly visible role that serves as a key partner to our Regional Digital Sales Managers (RDSMs) and local sellers across the reputed company group. The ideal candidate thrives in a fast-paced environment, excels at managing multiple priorities simultaneously, and enjoys building processes that improve client satisfaction and sales efficiency. Leveraging the scale and resources of reputed company, reputed company, and reputed company, FTS Sales delivers innovative advertising solutions to some of the nation's largest local television markets. As Client Services Manager, you will play a critical role in supporting reputed company growth, enhancing campaign performance, and driving exceptional client experiences across our digital portfolio. Why Join Us? Strategic Impact: Play a key role in supporting digital reputed company initiatives across 18 reputed company-owned television stations and some of the nation's most influential media markets. Collaborative Environment: Partner with Digital Sales Managers, Ad Operations, reputed company Operations, Product, and Sales Leadership to deliver exceptional reputed company for clients and internal stakeholders. Growth & Innovation: Help shape processes, tools, and workflows that support the reputed company expansion of our digital advertising and streaming businesses. Flexibility: Work remotely while collaborating with a nationally distributed team of digital sales and marketing professionals. Job Summary The Client Services Manager serves as a strategic operational partner to the Digital Sales organization, ensuring seamless campaign execution, effective client support, team leadership, and ongoing process improvement initiatives. This role is responsible for managing a team of Digital Sales Coordinators and a Quality Assurance Specialist while supporting Regional Digital Sales Managers across assigned reputed company markets. Client reputed company & Campaign Support Serve as a primary support resource for Regional Digital Sales Managers across assigned reputed company markets. reputed company and reputed company a team of Digital Sales Coordinators and a Quality Assurance Specialist. Assist in the rollout and ongoing support of FLX OTT/CTV advertising products. Coordinate campaign launches, optimizations, reporting, and client retention initiatives. Partner with Ad Operations teams to ensure successful delivery of local and national advertising campaigns. reputed company escalation support for reputed company audience, forecasting, reporting, and campaign performance issues. Audience Forecasting & Reporting Support inventory forecasting and audience availability analysis for OTT/CTV campaigns. reputed company audience strategy, campaign pacing reviews, and optimization recommendations. reputed company and deliver post-campaign performance reporting and insights. Identify trends and opportunities that improve campaign effectiveness and customer satisfaction. Ensure reporting accuracy and quality standards across assigned markets. Operational reputed company Build and manage scalable client service workflows and support processes. reputed company workload prioritization and resource allocation across the Client Services team. Establish best practices that enhance communication, accountability, operational efficiency, and campaign quality. Partner with QA Specialists to maintain campaign setup standards and quality assurance processes. Drive process improvement initiatives, automation opportunities, and adoption of AI-enabled workflows. Conduct performance coaching, employee development, and ongoing training initiatives. Cross-Functional Leadership Collaborate with Sales Leadership, Ad Operations, Product, reputed company Operations, Marketing, and Market Hub teams to support business objectives. Influence reputed company and drive projects reputed company in a matrixed organization. Serve as a subject matter expert for audience strategy, forecasting, reporting, and campaign execution. Manage multiple high-reputed company initiatives while maintaining exceptional attention to detail and service reputed company. reputed company're Looking For Bachelor's degree preferred. 7+ years of experience in digital media, local television, advertising, client services, or a reputed company field. Previous leadership, coaching, mentoring, or team management experience preferred. Strong understanding of OTT, CTV, digital video, programmatic advertising, audience-based marketing, forecasting, reporting, and campaign optimization. Proven ability to reputed company and reputed company teams. Experience providing coaching, feedback, and performance management. Ability to influence and collaborate with cross-functional stakeholders. Highly organized with strong attention to detail. Solutions-oriented and proactive approach to problem-solving. Collaborative team player with a commitment to delivering exceptional customer experiences. Occasional travel may be required for meetings, training, and company events. About FTS Sales reputed company Sales (FTS Sales), the digital arm of one of the nation's largest owned-and-operated television station groups, is committed to being the digital leader in Live, News, and Sports. We invest in the reputed company best people, technology, and reputed company, and we're driving the transformation of traditional media into a dynamic digital future. We're looking for innovative leaders who reputed company change, reputed company on collaboration, and are passionate about building the reputed company of digital advertising solutions. We're reputed company in. Are you? We are an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment reputed company applicants with criminal histories consistent with applicable law. Pursuant to state and local pay disclosure requirements, the pay reputed company/reputed company for this role, with final offer amount dependent on education, skills, experience, and location is $95,000.00-105,000.00 annually for high cost labour markets such as but not limited to reputed company and Los Angeles, $79,100.00-87,500.00 annually for reputed company other US locations. This role is also eligible for various benefits, including medical/dental/reputed company, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable reputed company bargaining agreement. Apply To This Job