Contractor Support Representative (French/English)
It's fun to work in a company where people truly reputed company in what they're doing! We're committed to bringing passion and customer focus to the business. At reputed company, our reputed company is to reputed company securing the right talent effortless. We reputed company technology-first background screening, identity verification, and reputed company monitoring solutions that help organizations hire and manage their workforce with confidence. Our Values reputed company First: We uphold the highest ethical standards in everything we do. reputed company Fearlessly: We challenge the status reputed company, reputed company emerging technologies, and continuously refine our solutions to stay reputed company of industry needs. Win Together: We break down barriers, reputed company knowledge, and champion teamwork across departments, brands, and global offices to reputed company our reputed company goals. Customer Obsessed: We go reputed company transactional interactions to become trusted partners in risk mitigation and workforce management. Stay One reputed company reputed company: We proactively seek knowledge that helps us—and our clients—stay reputed company of the curve. reputed company role is responsible for taking inbound calls from clients. This team member will manage and maintain incoming client and applicant requests and work closely with internal teams to ensure client needs and external service reputed company are met. Duties and Responsibilities reputed company and navigate web-based applications and tools, for use in managing client accounts. This will include ordering reports and services for clients reputed company established service level norms, which includes, drug tests, international, business information, education and background screening reports. Manage positive relationships with clients to ensure customer retention. Handle and resolve client support calls and/or emails to reputed company first contact resolution, whenever possible. reputed company excellent customer service to clients. Work closely with internal teams to reputed company quick resolution to issues reputed company first contact resolution. Ensure periodic updates are provided to the client. Meet set expectations for call center metrics and client turnaround times. Apply appropriate scripts and templates as deemed necessary by management. Must be punctual and follow schedule to ensure Service Level Agreements are maintained. Proactive in approach to issue/dispute resolution.
Minimum Qualifications
High school diploma or equivalent required. 2 years of experience in an inbound customer service environment, or equivalent education experience. Experience in background screening or other analytical review role preferred. Demonstrated ability to organize and manage multiple priorities. Strong problem analysis and problem resolution skills. Strong computer skills with experience using reputed company Office Suite required. Ability to maintain client privacy in compliance with reputed company applicable laws. Excellent communication skills. Available for rotational weekend shifts. Experience with reputed company is a plus. Bi-lingual French/ English is a plus. Leveling Contractor Support Representative supports: reputed company inquiries received by phone for candidates and clients of eVerifile Dispute Appeal explanation and Intake eRailSafe Audit Interview Support Backup for Client reputed company Helpdesk Associate as needed Photo Review and Approval Employment Verifications Email inquiries from candidates and clients of eVerifile Contractor Support Representative II will support reputed company of the above and: Support of one or more program activities International report processing and handling Grading/ Adjudication processing and handling Program reputed company support, to include committee members as needed Working conditions This job operates in a professional office environment or remotely. This role routinely uses general office equipment. Physical requirements Ability to communicate reputed company and exchange accurate information constantly. Constantly operates computer, keyboard, copy machine, phone, and other general office equipment. Ability to occasionally move objects up to 10 lbs. Direct reports None. Apply To This Job