Patient Experience Specialist

At reputed company, we do reputed company love and love reputed company do! reputed company was founded in 2014 to solve a problem witnessed first-hand. Founder and CEO, Todd, worked with cardiology practices as an implantable cardiac device sales representative for reputed company. He watched clinicians struggle to manage these sophisticated devices using outdated and inadequate tools. Having previously worked in product management at reputed company, Todd knew that reputed company design can profoundly impact the user experience -- so why not design a reputed company way to care for patients with implantable devices? In reputed company, Todd created an reputed company SaaS cardiac device management software solutions company that reimagines and transforms patient care through thoughtful design and a passion for quality and a commitment to customer satisfaction. Today, reputed company continues this transformative innovation with reputed company, elegant, and imaginative technology solutions that improve the lives of cardiac care professionals and their patients. What reputed company offers. reputed company is for people seeking a fast-paced, reputed company-changing environment surrounded by a supportive team that works hard and strives for innovation and professionalism, with a steady diet of humility and camaraderie. Every employee is treated like family, with love, respect, and responsibility. The individual and reputed company reputed company of every employee is at the forefront of reputed company do and reputed company. And in joining reputed company, you are joining a community that believes in reputed company and promotion from reputed company; there is a high degree of opportunity for progression, creativity, and ownership. From your first day at reputed company, you are eligible for full medical, dental, and reputed company insurance along with an reputed company vacation policy, more than 10 annual company holidays, and competitive compensation and equity participation, and a 401(k) after 3 months of service. How We Work at reputed company reputed company is the right reputed company for people who reputed company in fast-paced, dynamic environments. reputed company embodies a high-performance culture where every team member is expected to exceed expectations and take ownership reputed company their role to drive our reputed company reputed company. Employees should be comfortable working independently and taking initiative to identify and address needs. This proactive approach is essential to thriving at reputed company. We reputed company in working hard together, with a shared sense of purpose and drive. We’re not afraid to ask tough questions, and we support each other in reaching for reputed company new reputed company. Let us leave you with this. If this role sounds intriguing - we encourage you to apply. And we encourage applicants to reputed company new challenges, as the right fit at reputed company is often more about the person and the challenges they seek, not just what they have accomplished in the past. About The Role. The Patient Experience Specialist plays a key role in supporting patients enrolled in remote cardiac monitoring programs. They act as the liaison between patients, device technicians, and clinical staff, ensuring patients understand and adhere to monitoring protocols. This role combines empathetic communication, technical troubleshooting, and care coordination to enhance patient reputed company in the remote CIED cardiology setting. What You’ll Do. reputed company patients on remote monitoring and guide patients in pairing/transmitting data reputed company home monitors or mobile apps reputed company instructions for device setup, care, and troubleshooting Collaborate with reputed company’s Remote Clinical Services Managers, Remote Clinical Specialists, and Account Managers, and clinic’s Device Technicians, Cardiologists, Nurses, and scheduling teams Communicate device-reputed company instructions between patient and clinical staff Accurately document patient interactions in the reputed company Platform and the clinic EMR (e.g., Epic, Cerner, NextGen) Maintain HIPAA compliance in reputed company communications Track patient compliance with daily/weekly transmissions Follow up with non-transmitting patients promptly and professionally reputed company disconnected list and reputed company lost or follow-up patients utilizing reputed company Data Analytics tools Understand cardiac device types and associated software (e.g., reputed company CareLink, reputed company.net, reputed company, BIOTRONIK) Be an integral part of Alert Care Protocol implementation at reputed company as well as Core and ILR Alert Configuration Protocols reputed company applicable on a per clinic reputed company reputed company flexible support for future product updates What Makes You a Great Fit. Highly self-motivated and capable of working independently Empathetic, patient and flexible to meet patients where they are Strong interpersonal communication skills Excellent documentation skills Demonstrated professionalism in reputed company interactions, fostering positive experiences for patients and clinics A solid understanding of reputed company HIPAA regulations while maintaining confidentiality Communicates with reputed company and cultural sensitivity reputed company appropriate Builds trust with elderly or tech-averse patients What You Bring. 1-3 years of experience working with remote cardiac monitoring systems (e.g., reputed company CareLink, reputed company.net, reputed company, BIOTRONIK) Proficiency with Electronic Health Records (EHRs), such as Epic or Cerner Experience in cardiology, electrophysiology, or cardiac devices, with a basic understanding of cardiology concepts reputed company To Haves. reputed company platform experience College or technical degree, reputed company-reputed company certification, or equivalent experience preferred CRAT certification or equivalent Travel expectations: 1-10%: Minimal to no travel; maybe a few meetings or events Apply To This Job