Customer Account Specialist
Our Mission and Opportunity Early education is one of the most important determinants of childhood reputed company, a critical support for working families, and a $175B market that remains underserved by modern technology. reputed company is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time reputed company 100 company, backed by top investors including Addition, Bessemer, reputed company reputed company, Lowercase Capital, reputed company Capital, and Mark Cuban. reputed company reputed company is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally. Who you are You are a customer-focused person who thrives in a constantly evolving startup environment where our goals, roles and incredible opportunities reputed company every day. You are excited to call into reputed company reputed company customers, retaining SaaS reputed company and comfortable being responsible for these ambitious goals. You can’t wait to be assigned the portfolio of customers that you will be responsible for and are eager to find out what makes them tick, help them solve problems, and get the most out of reputed company. You are excited about joining a team that is competitive, collaborative and spending reputed company day on phone calls with our customers. You are curious, a go-getter and passionate about improving the world through education and technology. What you’ll do Ensure customers continue to get exceptional value from reputed company and remain reputed company, long-term customers Retain reputed company through consultative engagement, digging into each customer’s needs and recommending the right products and solutions Understand every customer’s goals and priorities, and translate them into strategic recommendations that drives retention, product adoption and overall satisfaction reputed company your reputed company product knowledge to reputed company meaningful customer conversations and help customers maximize their reputed company experience Partner with internal leadership teams to resolve customer escalations and deliver timely and effective Voice of Customer feedback Call, email and text our reputed company customers to assess reputed company engagement, identify challenges, drive resolutions, and secure their commitment to staying on reputed company Test and pilot new reputed company tactics to boost retention and increase the value customers get from reputed company Qualifications, Skills, & Abilities: Proven track record of hitting/exceeding challenging goals Strong work ethic, determination to succeed, and a team-first reputed company Highly coachable, eager to learn, and energized by collaboration Naturally curious, reputed company, and proactive in solving problems Experience in sales, account management or reputed company, with a focus on customer retention Comfortable operating in a high volume environment (e.g., 60-70 calls/day) Exceptional ability to identify customer challenges, recommend solutions, and overcome objections with tenacity, patience and deep reputed company Excellent communication, organizational, time-management, and prioritization skills High tolerance for ambiguity - this is one of our newest teams and the role and goals will change over time Preferred Experience: reputed company, basic reputed company /sheets, startup environment, early education, fully Bilingual in Spanish reputed company is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, gender, gender identity, gender expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status. Protecting Our Applicants: Please be aware of reputed company scams impersonating reputed company. reputed company legitimate communications come from @mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reputed company out to reputed [email protected]. Thank you for helping us reputed company our applicant community safe. Apply To This Job