Customer Care Specialist w/ Premier Impact E-commerce Fashion Brand

About the position Marcella is seeking a motivated full-time Customer Experience (CX) Specialist to enhance customer relationships and provide exceptional service. This role involves managing pre-sale and post-sale inquiries through various support channels, acting as a brand ambassador, and contributing to the company's mission of social impact through fashion. Responsibilities • Act as a company ambassador by delivering exceptional customer service and support. , • Field inbound customer service inquiries through CRM and other communication channels. , • Provide articulate, professional, and informed assistance regarding product details and order status. , • Review and respond to incoming customer inquiries in a timely manner. , • Engage customers through email, live chat, and social media with informed product knowledge. , • Assist in overseeing communication channels to ensure timely responses to inquiries. , • Drive sales through proactive live chat campaigns and outreach programs. , • Handle customer complaints efficiently and provide appropriate solutions. , • Maintain a positive and proactive attitude in all communications. , • Document and process actions using internal standard operating procedures. , • Partner with production and fulfillment teams to ensure efficient order fulfillment. , • Stay informed about company collection launches and promotional activities. , • Meet personal and team targets and goals. , • Communicate as an active member of the CX team. Requirements • A completed university or associate's degree. , • At least 2+ years of related customer care experience, preferably in fashion or e-commerce. , • Excellent written and verbal communication skills. , • Superior organizational skills and ability to manage time-sensitive requirements. , • Proficiency in Microsoft Suite and Google Suite. , • Basic knowledge of social media platforms. , • Experience with Shopify and CRM systems is a plus. , • Ability to interact professionally with challenging individuals. , • Proactive problem-solving skills and adaptability to uncertainty. , • Exceptional attention to detail and ability to follow standard operating procedures. Nice-to-haves • Experience in fashion, beauty, or premium e-commerce consumer brands. , • Familiarity with CRM systems and best practices. Benefits • 401(k) , • Dental insurance , • Health insurance , • Paid time off Apply Job!