Customer Care Advocate (Hybrid - Arizona)

Make a Difference with Aeetna! Join our team as a Customer Care Advocate in this flexible, hybrid role, balancing work from our remote office and home. We're seeking a skilled and empathetic individual to deliver exceptional customer experiences. This is a critical role within our operations, requiring strong communication and problem-solving abilities. We offer a competitive salary reflecting our commitment to attracting top talent.

Aeetna Customer Care Advocate Responsibilities:

As a Customer Care Advocate, you will be the voice of Aeetna, shaping the customer experience through effective phone, online, and written communication. You will:

• Provide compassionate and knowledgeable assistance to members regarding their plans, benefits, and resources.
• Actively listen to member needs, offering guidance and education on Aeetna plans, tools, and resources.
• Respond to inquiries and resolve issues from members, providers, and other departments, escalating complex matters as needed.
• Maintain detailed records of member interactions, including contacts with members, providers, and plan supports.
• Guide members through their plan benefits, Aeetna policies, and procedures, ensuring compliance with regulations.
• Build strong relationships with members by demonstrating empathy and a commitment to their well-being.
• Proactively anticipate member needs and provide relevant information, such as plan details, benefit information, and self-service tools.
• Clearly explain member rights and limitations as outlined in their contracts.
• Serve as a key resource for colleagues and supervisors, providing accurate information and support.
• Contribute to team goals by actively participating in training, mentoring, and quality improvement initiatives.
• Ensure timely completion of all assigned reports and documentation.
• Maintain accurate and daily timesheet submissions.
• Participate in quality assurance activities to identify areas for improvement.
• Take on additional responsibilities as needed to support departmental objectives.

Required Skills & Qualifications:

This is a second and third shift position. Candidates should be available for either a second or third shift schedule. You will thrive in a customer-facing environment and possess excellent communication and interpersonal skills. Experience in a fast-paced environment is preferred. High school diploma or equivalent required.

About CVS Wellbeing:

At CVS Wellbeing, our mission is to carry our heart to each moment of your well-being. We are committed to delivering improved, human-centered healthcare in a rapidly changing world. We foster a culture of diversity, inclusion, and belonging and are an equal opportunity employer. We are proud to support military veterans and their families.

USA Job Market Trends:

The US job market is currently experiencing trends in remote and hybrid work, a continued demand for technology and digital skills, growth in healthcare and biotechnology, and increasing focus on health and well-being initiatives.

Are You the One We're Looking For?

If you believe you have what it takes, submit your application today. We are eager to hear from talented candidates like you.